topic Light board in Member To Member Support

Light board

kateroxymackay2012 — Tue, 17 Mar 2026 07:39:34 GMT

I have purchased a Light board for my son this is the second one that I have the first took fire after a few months we got no money back , my son has been of work for 5 weeks as he had blood poisoning, put the Light board up yesterday and it took fire not happy i don't no how to contact eBay

Re: Light board

tressygirl — Tue, 17 Mar 2026 07:47:11 GMT

I'm very sorry but if 5 weeks have passed since purchasing the item you are out of time to claim a refund from eBay, as they have a 30 day MBG Money Back Guarantee policy, cases must be opened within 30 days of the item's last estimated date for delivery.

You can turn now, to your payment provider for help with a refund, as most offer a 120 day buyer protection.

@kateroxymackay2012

Re: Light board

red_magpie — Tue, 17 Mar 2026 09:03:26 GMT

So both the items you bought caught fire? If the seller is registered with eBay in the UK you can report this to their local Trading Standards office. Or possibly even to yours, who may be able to pass it on. If the seller is regstered in another country they are beyond the jurisdiction of UK laws.

Your experience is yet another reminder of the risks of buying from unknown sellers on eBay. The user agreement did warn you that eBay does not guarantee that items sold here will be safe, or even legal. Would you buy from a shop that stated this? Think about it.

Also bear in mind that the sale is entirely beweeen you and the seller. eBay provides its own, limited 30 day guarantee for most items sold here, but after that they will not get not involved.