https://community.ebay.co.uk/t5/Member-To-Member-Support/Counter-item-purchased/m-p/8010409#M346274 <P>I bought an item which is 100% counterfeit. The AI automatic response came back stating there was no violation of the policy. I require my money back - how do I escalate this?</P> Mon, 16 Mar 2026 21:41:19 GMT hi-547443 2026-03-16T21:41:19Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Counter-item-purchased/m-p/8010409#M346274 <P>I bought an item which is 100% counterfeit. The AI automatic response came back stating there was no violation of the policy. I require my money back - how do I escalate this?</P> Mon, 16 Mar 2026 21:41:19 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Counter-item-purchased/m-p/8010409#M346274 hi-547443 2026-03-16T21:41:19Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Counter-item-purchased/m-p/8010413#M346276 <P>Start a return on here:<BR /><A href="https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041" target="_blank">https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041</A><BR />select "Item doesn't match description" and if necessary escalate it to eBay after 3 complete working days.</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 16 Mar 2026 21:44:20 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Counter-item-purchased/m-p/8010413#M346276 **peaseblossom** 2026-03-16T21:44:20Z