topic Re: help in Member To Member Support

help

jex69 — Mon, 16 Mar 2026 17:51:59 GMT

i bought an item from a seller and hadnt relised it was collection only, i cancelled this sale straight away as it was a 300mile round trip for me, the seller declined this and has my money, i have asked twice for there address and they are ignoring my messages so what do i do..

Re: help

jckl1957 — Mon, 16 Mar 2026 17:57:51 GMT

A week after purchase, you can open a case for item not received.

Unless the seller does provide their address in which case you can decide if you want the item enough to go and fetch it.

Re: help

jex69 — Mon, 16 Mar 2026 17:58:23 GMT

how can i do that when i havent seen it yet

Re: help

jckl1957 — Mon, 16 Mar 2026 18:01:06 GMT

Sorry - I made a mistake in my original response and have edited it.

You can open an 'item not received' case, even for a collection only item.

Re: help

jex69 — Mon, 16 Mar 2026 18:04:23 GMT

ok thanks i will give that a try..