topic Re: Impossible to Send a Message to A Seller on Iphone App in Member To Member Support

Impossible to Send a Message to A Seller on Iphone App

felix_1970 — Sat, 14 Mar 2026 11:43:37 GMT

Over the last couple of weeks, I've found it's impossible to send a message to a seller, even after purchasing from them, but only I think, on the iphone app.

Clicking Contact Seller just returns me to the item listing, even going through Help & Support links does the same - pretty poor from Ebay that such a massive bug has been released.

Re: Impossible to Send a Message to A Seller on Iphone App

kat@ebay — Mon, 16 Mar 2026 09:33:30 GMT

Hi @felix_1970 ,

Thank you for your post.

There an open ticket with tech as other users have reported the same issue. Can you share an example order where you have tried to contact the seller after purchase and its not working? Can you also share your device type?

Thank you,

Kat