topic Re: Item not received can’t get through the algorithm in Member To Member Support

Item not received can’t get through the algorithm

dasp9954 — Sun, 08 Mar 2026 09:51:04 GMT

I purchased an item as a guest and it has not arrived. When I requested help I was diverted to my account but as I bought as a guest the item didn’t appear.
I have an order number but can’t escape the algorithm; is there a way to circumvent the algorithm and deal with a person?

Dave

Re: Item not received can’t get through the algorithm

**peaseblossom** — Sun, 08 Mar 2026 09:52:23 GMT

Here's how to claim as "guest" buyer:
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=2&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=buying%20as%20a%20guest&context=DEFAULT_BUYER

If you have problems with that contact ebay using callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Re: Item not received can’t get through the algorithm

dasp9954 — Sun, 08 Mar 2026 23:48:20 GMT

Thanks, but I’ve tried both of those routes with no success.
Dave

Re: Item not received can’t get through the algorithm

dasp9954 — Fri, 13 Mar 2026 15:21:03 GMT

I have the order number but can’t find the confirmation email. Can I get a refund?

Re: Item not received can’t get through the algorithm

61stephenuk — Fri, 13 Mar 2026 17:05:59 GMT

Enter the order number here https://www.ebay.co.uk/help/guest-order?topicId=4065&af=2 then submit your request

Re: Item not received can’t get through the algorithm

dasp9954 — Fri, 13 Mar 2026 18:21:23 GMT

Problem solved.
Thanks