Package too large for Simple Delivery

pcre4265 — Fri, 13 Mar 2026 14:53:01 GMT

I have sold an item but the package size is 90cms long for exceeds the Royal Mail size limit. How do I get this resolved please?

I have not been able to contact eBay as no contact number.

Re: Package too large for Simple Delivery

**peaseblossom** — Fri, 13 Mar 2026 15:24:43 GMT

Cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list) and relist with different postage for the buyer to buy and pay again.

During the relisting process after selecting category and entering item title scroll down and click on the box under the heading Package Size. At the very bottom of the pop-up you should see:
Oversized
Above 20 kg or 61 x 46 x 46 cm

Select that and you should get:
Domestic postage
Simple Delivery is unavailable for this item

Then click on Add Primary Service to buy your own postage. It has to be done on a laptop or desktop rather than the app. If the option doesn't show up try changing sub-category or category.

topic Package too large for Simple Delivery in Member To Member Support

Package too large for Simple Delivery

Re: Package too large for Simple Delivery