topic Faulty Item in Member To Member Support

Faulty Item

cathysidaway — Fri, 13 Mar 2026 10:35:13 GMT

I have been successful in receiving a refund from eBay as the item had damage that had been repaired, at some point, and this was not pointed out in the advert.

The "return" has been closed by eBay. But I can't seem to find return details to return the item to the seller. I have no intention of contacting the seller as eBay stepped in. What do I do?

Re: Faulty Item

**peaseblossom** — Fri, 13 Mar 2026 10:39:30 GMT

When ebay issue a refund before the item has been returned it means it does not have to be sent back. If the seller wants it back they must supply you with a paid-for postage label (or the QR code for one). That would be outside of ebay. If not you can keep it or get rid of it.

Re: Faulty Item

cathysidaway — Fri, 13 Mar 2026 10:51:44 GMT

Thank you. Much appreciated. I was worried.

Re: Faulty Item

**peaseblossom** — Fri, 13 Mar 2026 11:09:23 GMT

Don't worry about it. The seller probably doesn't want it back anyway.

Re: Faulty Item

john1297576 — Fri, 13 Mar 2026 11:27:52 GMT

Seller has his money, so not entitled to item being returned.

Ebay refunding sounds good but is open to abuse as seller could send a damaged unsaleable item, leaving you to assume damaged in post, and ebay pays up.

Re: Faulty Item

papso22 — Fri, 13 Mar 2026 11:29:46 GMT

I think in this case it is likely that ebay forced the seller to refund.