topic Re: how do i request additional fee from purchaser - they have agreed to pay it for courier in Member To Member Support

how do i request additional fee from purchaser - they have agreed to pay it for courier

mcgu.zara — Fri, 13 Mar 2026 09:22:23 GMT

the ebay courier amount was not enough and i had to pay more for the courier as it was a very large package. the buyer has agreed to pay but i dont want to send my bacs information to him. how can i request additional fees on ebay. thanks

Re: how do i request additional fee from purchaser - they have agreed to pay it for courier

john1297576 — Fri, 13 Mar 2026 09:27:29 GMT

No way through ebay, apart from cancelling sale and relisting with correct postage.

Only other ways are by paypal, bank transfer or cheque.

Buyer is not obliged to pay more, what is quoted on the listing is all he needs to pay.

Re: how do i request additional fee from purchaser - they have agreed to pay it for courier

tressygirl — Fri, 13 Mar 2026 09:28:28 GMT

Best way then would be to cancel the order with the buyer's permision so citing ' Buyer Requests to Cancel' this refunds the buyer and your seller performance is not affected.

Then relist the item with the correct postage charges, for the buyer to buy and pay again.

@mcgu.zara

Re: how do i request additional fee from purchaser - they have agreed to pay it for courier

mcgu.zara — Fri, 13 Mar 2026 09:33:23 GMT

thank you thats very helpful.

painful to do mind 🙂

Re: how do i request additional fee from purchaser - they have agreed to pay it for courier

tressygirl — Fri, 13 Mar 2026 09:58:50 GMT

Yep, it is a faff no denying that, and ensure the buyer is messaged exactly what and why this is being cancelled, you need their permission to do so.

@mcgu.zara

Re: how do i request additional fee from purchaser - they have agreed to pay it for courier

mcgu.zara — Fri, 13 Mar 2026 10:22:02 GMT

great information. thank you so much!