topic Re: Buyer not closing INR Case in Member To Member Support

Buyer not closing INR Case

samul1 — Thu, 12 Mar 2026 14:18:48 GMT

I sent a small item by letter post with custom postage (no tracking, only proof of posting).

A not received case was opened, but later the buyer confirmed that she had received it.

I have requested she close the case, but as yet this hasn't happened.

As this is now the 4th day, I wondered what Ebay's process is? Do they automatically refund now, as there was no tracking provided or does a case usually remain open for 30 days or until it is escalated by a buyer ?

Re: Buyer not closing INR Case

tressygirl — Thu, 12 Mar 2026 14:29:36 GMT

If the buyer does not escalate the case, the case will just close through in activity.

eBay will not action a refund unless the buyer is dishonest here, and escalates the case.

@samul1

Re: Buyer not closing INR Case

samul1 — Thu, 12 Mar 2026 15:50:30 GMT

Thank you for help

Re: Buyer not closing INR Case

tressygirl — Thu, 12 Mar 2026 16:20:37 GMT

You're very welcome. 😊

@samul1