topic Re: First time sale, voided Labels in Member To Member Support

First time sale, voided Labels

sykes_collects — Wed, 11 Mar 2026 21:04:39 GMT

Hello,

I did my first sale last week and the buyer paid for postage which ended up costing me more than what I had put. I bought the label myself using the funds from the sale, but I didn't have a printer and the post office said they couldn't do it because it wasn't the right QR code. So I voided that label and did it again, which cost me even more from my eBay sale funds. Again the post office couldn't use the QR code and I voided it. I just went on royal mail website and bought it that way so I could send it. But now I'm down TWO label costs which has ended up costing me more than what the item I sold was. I didn't use either of the labels so I was wondering if I'll be refunded for these 2 labels that cost me money from the funds? Otherwise it was pointless me even selling the item as it cost me over £34 all together with 3 different labels. 2 from eBay and 1 that I ended up paying with my own money. The sale was for £60 and I can only withdraw £28 from that £60... Will it go back into my eBay balance or have I made a big mistake? Thanks

Re: First time sale, voided Labels

**peaseblossom** — Wed, 11 Mar 2026 21:37:26 GMT

If you had "free postage - seller pays" on your listing you can cancel the unused label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

If you had the cost of postage on your listing that means the buyer pays for postage and they are automatically refunded for unused labels in 30 days.

Re: First time sale, voided Labels

sykes_collects — Wed, 11 Mar 2026 23:05:05 GMT

None of them. It was "buyer pays". It went into my eBay funds with the product which I sold for £50. So I had £60 in my eBay funds. Then I paid for the postage using the funds. Which cost ME £20 out the funds. So it was his £10 and I paid an extra £10. Then I voided that label. Then did it again via the eBay "buy postage label" for £10. Then I voided that label again. So it cost £30 for 2 labels but he only paid £10. Then I went to the post office website and bought my own for £10.50. So all in all it's cost me £30 of my own money and £10 of his what he paid. So £40 all together.

I couldn't print the labels that's why they was voided.

Re: First time sale, voided Labels

sykes_collects — Wed, 11 Mar 2026 23:16:36 GMT

See attached. I paid for both labels myself with the eBay funds. He only paid £10. But I ended up using £30 of the funds plus £10.50 of my own money via royal mail website. So it's cost me £40 all together. When the item I sold was only £50. I wouldn't of bothered sending it for that price if I knew I was going to be down so much...

Re: First time sale, voided Labels

**peaseblossom** — Wed, 11 Mar 2026 23:22:24 GMT

OK, so international postage is not Simple Delivery and you have voided the labels which means you will get the money back to your ebay account in about 7 days.