topic Re: buyer no contact in Member To Member Support

buyer no contact

andrewsr5 — Sat, 07 Mar 2026 13:36:11 GMT

I make pool cue tips to size. Customer bought one but didn't state size. Got message later on from another customer telling me a size. since they are different accounts and both accounts only joined on the day I sold it seems a bit suspect to me . Have tried contacting both accounts but no response. can I cancel it and refund the buyer.?

Re: buyer no contact

**peaseblossom** — Sat, 07 Mar 2026 12:54:43 GMT

Yes. Use the reason "problem with buyer's address". It's the nearest we have for this sort of problem. It does not need agreement and won't harm your account.

Re: buyer no contact

papso22 — Sat, 07 Mar 2026 13:47:12 GMT

By the way, Ebay rules are that if you make items to sell you need to sell them on a business account.

Re: buyer no contact

andrewsr5 — Sat, 07 Mar 2026 15:06:20 GMT

Ai says You can set up a personal account for occasional sales or a business account for regular, consistent selling. As I don't sell that many I should be good.

Re: buyer no contact

john1297576 — Sat, 07 Mar 2026 15:30:21 GMT

It is possible there is a simple explanation for your two buyers. First buyer without size was a guest buyer, second buyer using a real newly opened account to advise size.

Just a guess as I cannot imagine there would be scam buyers for pool tip cues.

Re: buyer no contact

andrewsr5 — Sat, 07 Mar 2026 15:40:20 GMT

Why no reply on messages to both accounts? It clearly says state size or will send a 13mm,so If the other account hadn't asked for an 11.5 tip I would have done that but he wasn't the account that paid.

Re: buyer no contact

papso22 — Sun, 08 Mar 2026 06:47:30 GMT

@andrewsr5 wrote:
Ai says You can set up a personal account for occasional sales or a business account for regular, consistent selling. As I don't sell that many I should be good.

'AI' doesn't understand the law or Ebay's own published guidance.

Re: buyer no contact

tommystrezures — Sun, 08 Mar 2026 09:22:21 GMT

AI is wrong, as you do not conform to UK trading laws.

I suggest you read this and note the second paragraph. Business Seller Policy | eBay