Item collected after postage label downloaded

higgbe9 — Thu, 05 Mar 2026 14:35:16 GMT

I’ve sold an item and downloaded the prepaid postage label but the buyer then collected the item from my house. The item is still listed as awaiting dispatch but I can find anywhere to change it.

Re: Item collected after postage label downloaded

tressygirl — Thu, 05 Mar 2026 14:42:14 GMT

Was this a Simple Delivery transaction then triggering that SD postage label automatically marks it as dispatched, but you cannot now add new tracking so your payout will be held for a minimum of 14 days.

eBay suggest messaging the buyer with the tracking information. Should a case be opened for item not received, the tracking can be entered into the case details.

Refund for the unused SD label goes to whoever paid for the label...

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling. Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@higgbe9

topic Re: Item collected after postage label downloaded in Member To Member Support

Item collected after postage label downloaded

Re: Item collected after postage label downloaded