topic Refund when item not required back in Member To Member Support

Refund when item not required back

dobbin-2012 — Wed, 04 Mar 2026 21:10:44 GMT

How do I return an item for refund where the seller has messaged in ebay to say he doesn't want the item returned and will refund? It seems I'm forced to choose a Royal Mail option but it's not needed.

Re: Refund when item not required back

tobiasd4 — Wed, 04 Mar 2026 21:36:53 GMT

You open ebay case, seller refunds through it, case closes.

Re: Refund when item not required back

john1297576 — Thu, 05 Mar 2026 11:47:19 GMT

You do not have to get involved with RM. That only applies if returning, then depending on reason for return that decides who pays for postage.

Have you opened a return case, if do then seller just refunds through the case. Do not rely on any Promises, they cannot be enforced.