topic Re: Refund in Member To Member Support

Refund

bahareh78 — Wed, 04 Mar 2026 02:01:17 GMT

Hi,

i have returned 2 items to the seller with ONE barcode only and because of that they didn’t refund me for the second item and they’re not responding to my texts!

I tried to contact eBay but it keeps sending me to unhelpful pages!
what should I do?

Re: Refund

ile136yz — Wed, 04 Mar 2026 02:43:23 GMT

If the item was not as described, open an eBay case for the item as long as it is within eBay's 30 day Guarantee period.

Re: Refund

tressygirl — Wed, 04 Mar 2026 09:15:27 GMT

You may need account intervention here and only Customer Services has that access, see if they can help you with this.

The link below takes you to a Call back for Customer Services, but I do recommend contacting CS at 8 a.m. on weekdays, when there's more chance of Dublin answering.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends

@bahareh78