topic Re: Item received after refund in Member To Member Support

Item received after refund

abionis_0 — Tue, 03 Mar 2026 17:14:14 GMT

Hello all

item was delivered after customer has claimed full refund trying to get eBay chat or connect me with an agent he kept saying he cannot see the item and can’t connect me

But this case is closed

The customer is the one that contacted me now that it has arrived and she cannot send message on eBay

ebay said she cannot send message about it because it is closed

please I need help because I need to get my fund

can I just tell her to pay me or I need to go through ebay

Re: Item received after refund

tobiasd4 — Tue, 03 Mar 2026 17:24:41 GMT

As private seller, if you used simple delivery, ebay refunded buyer, you keep money.

BUT, you are trading illegally as unregistered business seller, also selling food items makes it worse.

Upgrade to business seller before ebay suspend you.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

Re: Item received after refund

john1297576 — Tue, 03 Mar 2026 17:35:50 GMT

Just for information, your question has already been answered.

Members can contact other members at any time, it does not have to be through a case.

You just click on the ID or feedback which takes you to a page with “send message”.

If necessary you can find member by entering ID here - https://pages.ebay.com/services/forum/feedback-login.html