topic Postage charge in Member To Member Support

Postage charge

almfc58 — Tue, 03 Mar 2026 09:33:42 GMT

Hi, Can someone help me, I recently purchased some vapes from a seller, I paid the £9.99 for next day delivery before 1pm but the seller has just sent the item the free delivery way tracked 48 hours, how do I claim my postage costs back as the seller obviously hasn't used the next day version that I paid for.

I have contacted the seller several times now but they are not replying to my messages.

Re: Postage charge

papso22 — Tue, 03 Mar 2026 09:50:22 GMT

Ebay doesn't get involved in postage disputes.

But if the items arrive after the expected delivery date ebay gave you when you paid you can open a case for item not as described and return the items at the seller's expense for a full refund.

You also have feedback available.

Re: Postage charge

almfc58 — Tue, 03 Mar 2026 09:54:20 GMT

So if I send the item back will I get a full refund including my full postage cost I paid.

Sent from Outlook for Android<>

Re: Postage charge

**peaseblossom** — Tue, 03 Mar 2026 10:03:29 GMT

Yes, you would get your entire payment back.