topic Re: Large parcel in Member To Member Support

Large parcel

miguel_thompson — Sun, 01 Mar 2026 10:25:35 GMT

I packed the product and didn't realize it was a little big, what can I do in that situation and I dispatched the product

Re: Large parcel

*vyolla* — Sun, 01 Mar 2026 10:26:38 GMT

If you've dispatched the order then there's nothing you can do except to wait and see what happens with that delivery, if anything.

Re: Large parcel

miguel_thompson — Sun, 01 Mar 2026 10:34:53 GMT

The parcel it’s a little bit bigger than normal so can I just go there to see if they accept

Re: Large parcel

*vyolla* — Sun, 01 Mar 2026 10:48:43 GMT

You said that it's been dispatched?

What listing is it?

If you haven't dispatched it yet and it's the bike, you have free delivery set up on that listing, so you're paying for it and can send it with correct postage.

You can't send a bike out via Royal Mail, and certainly not for £6.48.

Re: Large parcel

miguel_thompson — Sun, 01 Mar 2026 10:58:09 GMT

So I dispatched the label and didn’t send the parcel yet the parcel it’s with Royal Mail and I selected the normal parcel and it’s a bit bigger than normal so I don’t know what to do,I already paid for labels and everything I am just about to go tomorrow to the post to see if they accept like the,if not I don’t know what to do

Re: Large parcel

*vyolla* — Sun, 01 Mar 2026 11:02:35 GMT

You can cancel that label and then buy a new label with either Parcelforce or a courier. The Post Office won't accept that bike.

If you bought that label via eBay you should be able to void and get a refund on the link below, use the more actions menu to select the void option.

https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub

For future reference and to save confusion, you can't dispatch a label - if you've dispatched something it means that you've sent it.

Re: Large parcel

miguel_thompson — Sun, 01 Mar 2026 12:23:19 GMT

I can’t cancel the label they don’t let me cancel

Re: Large parcel

*vyolla* — Sun, 01 Mar 2026 13:13:54 GMT

Try cancelling it here:

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619-EasyTicket

If it's not there it's a Simple Delivery label and you won't be able to cancel it until you have a new tracking number:

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

To process your refund, we'll verify the following:
- The label was paid for by you (you offered free shipping to the buyer).
- The refund request is created within 14 days from the item's sale.
- The label wasn't used within 14 days of the item's sale.
- The package was delivered using a different tracking number.
  If your request meets all these conditions, you'll receive a refund for the shipping cost.