topic Re: re-charging customers in Member To Member Support

re-charging customers

lynnmagenta — Sat, 28 Feb 2026 11:20:11 GMT

I am a seller. I posted an item which appeared to get lost and Ebay have refunded the customer accordingly. I have now discovered on Evri that the parcel was delivered to the customer on 24th Feb. Can the money be re-imbursed back to me?

Re: re-charging customers

tobiasd4 — Sat, 28 Feb 2026 12:01:06 GMT

If sold under Simple delivery, ebay refund buyer & you keep the money.

So you are not due a refund, ebay is, but they won't persue it.

Re: re-charging customers

lynnmagenta — Sat, 28 Feb 2026 12:19:20 GMT

Ah thank you, I was very confused .

Lynn Marchant

Re: re-charging customers

tobiasd4 — Sat, 28 Feb 2026 13:34:59 GMT

Ebay must be losing a lot of money due to this.

But then, they charge buyers BPF, which probably covers it.

Re: re-charging customers

lynnmagenta — Sat, 28 Feb 2026 13:36:20 GMT

Yes I guess that is what it’s for. Thanks for the reply

Lynn Marchant