topic Re: delivery refused in Member To Member Support

delivery refused

jmkd257 — Sat, 28 Feb 2026 09:54:20 GMT

sold an item.. item was posted.. buyer refused delivery of item ( 3 times)

buyer then requested refund... which he recieved from e-bay

i have not recieved the item

e-bay say case is cloded

Re: delivery refused

papso22 — Sat, 28 Feb 2026 09:56:35 GMT

Was this simple delivery?

Who paid the refund?

Re: delivery refused

**peaseblossom** — Sat, 28 Feb 2026 09:56:50 GMT

If you used eBay's Simple Delivery and the buyer opened a "not received" case ebay will have issued the refund themselves and you will have kept the payment. So you won't have lost anything.

Re: delivery refused

red_magpie — Sat, 28 Feb 2026 10:45:19 GMT

Refusing to accept delivery is supposed to disqualify the transaction from eBay's money back guarantee.

But strangely when simple delivery is used, and eBay itself is responsible for refunding for non-delivery, they seem to almost rubber-stamp claims. The seller even gets to keep items that are returned.

I didn't think this would last for ten minutes once eBay realised how much it was going to cost them. But it's still happening. All I can say is that they must be making a LOT of money from the buyer protection fee and their cut of simple delivery payments.