https://community.ebay.co.uk/t5/Member-To-Member-Support/Counterfit-dyson-product/m-p/8003810#M343698 <P>eBay only allow 30 days for claims.&nbsp; &nbsp;If you paid by card you have 120 days so contact your payment provider and see if they can help.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 27 Feb 2026 11:41:08 GMT **peaseblossom** 2026-02-27T11:41:08Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Counterfit-dyson-product/m-p/8003804#M343694 <P>I bought a dyson air hair straightener in November for Christmas. The item was fine for about two uses. It then stopped working completely, my wife contacted dyson to sort a repair. Dyson had the item collected to investigate it. They then messaged her to say the product was a counterfit item and they obviously can't fix it or return it. We have the message and emails of them talking about it. Problem is I can't raise a problem with eBay from the purchase of the product because it was in November. Have messaged the seller but no surprise I haven't heard back from them! Looking for some assistance on this. Thanks&nbsp;</P> Fri, 27 Feb 2026 11:23:32 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Counterfit-dyson-product/m-p/8003804#M343694 shusie35 2026-02-27T11:23:32Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Counterfit-dyson-product/m-p/8003810#M343698 <P>eBay only allow 30 days for claims.&nbsp; &nbsp;If you paid by card you have 120 days so contact your payment provider and see if they can help.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 27 Feb 2026 11:41:08 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Counterfit-dyson-product/m-p/8003810#M343698 **peaseblossom** 2026-02-27T11:41:08Z