topic Collection in Member To Member Support

Collection

sueysue1969 — Fri, 27 Feb 2026 11:08:51 GMT

A buyer paid for simple delivery but decided to collect instead. How do I remove the message to dispatch the item. Will I get a bad feedback for not sending item even though it has been collected. I have been paid and buyer has given positive feedback.

Re: Collection

**peaseblossom** — Fri, 27 Feb 2026 11:39:28 GMT

You can mark dispatched by opening the original pre-paid Simple Delivery label (Get prepaid label > Get prepaid label and QR code). It will remain unused and the cost will be automatically refunded to the buyer in 30 days. You won't get any bad feedback for not sending the item.

Re: Collection

sueysue1969 — Fri, 27 Feb 2026 12:35:46 GMT

Thank you so much for your reply

Sent from my iPad