Request to cancel

garden_happy — Thu, 26 Feb 2026 23:22:37 GMT

Can someone please give me advice a customer made an order over 24 hours ago and has now decided it was a mistake well sorry you don't wait over 24 hours to say it was a mistake do I have to cancel

Re: Request to cancel

tressygirl — Thu, 26 Feb 2026 23:31:29 GMT

No, you do not have to accept a cancellation request.

In my personal opinion it's best to cancel no matter how annoying. If they've paid then you'll need to send the item, and may well receive an item not as described case when received, and receive back a damaged item.

If they haven't paid you need to ait 4 days and cancel order citing buyer has not paid, this gives them a strike.

Cancelling with Buyer Requests to cancel, refunds the buyer if they've paid and does not affect your seller performance, the quickest way to then relist your item.

Block them from returning add their ID here:

https://www.ebay.co.uk/bmgt/BuyerBlock?

@garden_happy

topic Request to cancel in Member To Member Support

Request to cancel

Re: Request to cancel