topic Re: return in Member To Member Support

return

terrano27 — Thu, 26 Feb 2026 15:39:14 GMT

i requested a return label, which eventually arrived but incorrect (wrong collection country) i contacted seller and they asked that i request a new return. i didnt know that when i cancelled the original return it doesnt give me the option to request a new return. any advice?

Re: return

**peaseblossom** — Thu, 26 Feb 2026 15:43:30 GMT

If you've closed the return case you can't usually open another one but speak to eBay and see if they will reopen it for you. You can ask them to ring you here:
https://www.ebay.co.uk/help/eua?id=5190

Re: return

tressygirl — Thu, 26 Feb 2026 15:44:38 GMT

Nooo, you must never cancel a return case as another for the same item cannot be opened.

All I can suggest is to contact Customer Services explain what has happened and that you need a new and correct label for the return.

Hopefully, they'll reopen the case and send the correct label. No guarantee it may depend on the agent you get, but your only way forward here.

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5190

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@terrano27