topic Re: seller prformance in Member To Member Support

seller prformance

834kbl — Thu, 26 Feb 2026 11:10:38 GMT

I have a query about seller performance.

I was hospitalised in Nov. and had a heart operation. I had no choice but to cancel 8 sales as I was not able to send them, made refunds immediately and explained to the buyers who understood completely. As there was no box to tick for emergency operation I ticked out of stock.

I then received the transaction defect which I appealed and explained circumstances but was turned down.

I wrote about this on Community at the time and took the good advice to ignore and wait. My feedback has always been 100% and still is (I'm a private seller selling my personal collection).

My query is do I continue to wait and do nothing? I received a quite threatening message today from ebay saying I needed to improve or measures will be taken by the end of March. What do I do? All sales since the then have been sent and received 100% feedback. Any help will be appreciated, I don't understand how to respond.

Re: seller prformance

tressygirl — Thu, 26 Feb 2026 15:26:05 GMT

I think eBay do need to brush up on some of their messaging skills. Most can be written with as you say a little less threatening ' overtures' ! 🤔

Just carry on with selling your items, which are lovely BTW, as the more good sales you make dilute any account defects you may have.

@834kbl

Re: seller prformance

834kbl — Thu, 26 Feb 2026 16:29:46 GMT

Thank you, that’s reassuring, the message was alarming!
Best wishes, Carol

Sent from my iPad