topic Request to reopen return – Item 168149818003 in Member To Member Support

Request to reopen return – Item 168149818003

rumjanek — Wed, 25 Feb 2026 12:54:58 GMT

Dear eBay Support,

I am requesting to reopen the return for Item 168149818003 (antenna).
The issue is not that the antenna is broken, but that it does not match its advertised performance:
Advertised peak gain 8.5 dBi
Included 10 m LMR‑195 cable causes significant signal loss (~0.65 dB/m at 3.5 GHz)
Effective gain after the cable is only ~3 dBi, making it unable to receive 5G n78, only LTE n28
This means the antenna does not provide the functionality described in the listing.
I kindly request eBay to reopen the return process so I can return the item.
Thank you for your assistance.

Re: Request to reopen return – Item 168149818003

tobiasd4 — Wed, 25 Feb 2026 13:06:11 GMT

Sorry, but once an ebay case is closed, it can't be reopened.

You should never close until it is properly solved.

Contact your payment provider to see if they can help.

Re: Request to reopen return – Item 168149818003

*guinevere* — Wed, 25 Feb 2026 13:06:13 GMT

Once a return has been closed it can't be reopened. What reason did you give for the return? And why did you close it?