https://community.ebay.co.uk/t5/Member-To-Member-Support/Refund/m-p/8002874#M343329 <P>I bought an item as a guest. It has failed to turn up . I contacted the seller who posted it with evri who had sent me tracking details via eBay which showed it as being delivered two days ago. I have contacted evri via their bot and raised a complaint. I pointed out to them that I had been costantly in over a period of three days covering the supposed delivery time and that no attempt had been made to deliver to my address. I asked evri to provide evidence. None provided as yet.</P><P>I have tried to contact ebay as a guest to sort out a refund but am getting nowhere as the system goes round in circles and does not recognise the purchase I made and it’s all sooo frustrating.</P><P>Any suggestions</P> Wed, 25 Feb 2026 11:20:39 GMT benguzzi 2026-02-25T11:20:39Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Refund/m-p/8002874#M343329 <P>I bought an item as a guest. It has failed to turn up . I contacted the seller who posted it with evri who had sent me tracking details via eBay which showed it as being delivered two days ago. I have contacted evri via their bot and raised a complaint. I pointed out to them that I had been costantly in over a period of three days covering the supposed delivery time and that no attempt had been made to deliver to my address. I asked evri to provide evidence. None provided as yet.</P><P>I have tried to contact ebay as a guest to sort out a refund but am getting nowhere as the system goes round in circles and does not recognise the purchase I made and it’s all sooo frustrating.</P><P>Any suggestions</P> Wed, 25 Feb 2026 11:20:39 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Refund/m-p/8002874#M343329 benguzzi 2026-02-25T11:20:39Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Refund/m-p/8002896#M343334 <P>Your eBay account won't help as it wasn't used for the purchase.</P> <P>&nbsp;</P> <P>This link explains how to make&nbsp; refund when buying as a Guest Purchase.</P> <P>&nbsp;</P> <P><A href="https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&amp;st=12&amp;pos=1&amp;query=Get%20help%20if%20you%20bought%20as%20a%20guest&amp;intent=guest&amp;docId=HELP1151" data-saferedirecturl="https://www.google.com/url?q=https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id%3D4065%26st%3D12%26pos%3D1%26query%3DGet%2520help%2520if%2520you%2520bought%2520as%2520a%2520guest%26intent%3Dguest%26docId%3DHELP1151&amp;source=gmail&amp;ust=1772106202585000&amp;usg=AOvVaw0mykcib5IZ3hcCdNIZ7HeE" target="_blank">https://www.ebay.co.uk/help/<WBR />buying/returns-refunds/<WBR />returning-item/returning-<WBR />items-bought-guest?id=4065&amp;st=<WBR />12&amp;pos=1&amp;query=Get%20help%<WBR />20if%20you%20bought%20as%20a%<WBR />20guest&amp;intent=guest&amp;docId=<WBR />HELP1151</A></P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/11985153">@benguzzi</a>&nbsp;</P> Wed, 25 Feb 2026 11:43:41 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Refund/m-p/8002896#M343334 tressygirl 2026-02-25T11:43:41Z