topic Re: Seller,protection in Member To Member Support

Seller,protection

la475797 — Mon, 23 Feb 2026 13:31:54 GMT

I posted a pair of mens trainers they were sold but I had to message the buyer to tell him I couldn't send them as in hospital for a while with cancer. He is now saying I jave sent an empty box where there clear conversations between us telling him and I was sorry what do I do. I didn't even get a tracking code

Re: Seller,protection

papso22 — Mon, 23 Feb 2026 13:37:02 GMT

You listed with Simple delivery but presumably you didn't use the ebay label as that would have been tracked.

Without the seller protection for using Simple delivery all you can is refund the buyer if they open a case.

Re: Seller,protection

*vyolla* — Mon, 23 Feb 2026 15:06:41 GMT

If you didn't send the order out, just click on the 'Refund' button in the case.

Re: Seller,protection

la475797 — Mon, 23 Feb 2026 15:11:46 GMT

I've tried

Re: Seller,protection

*vyolla* — Mon, 23 Feb 2026 15:12:17 GMT

What happens when you click on 'Refund'?

Re: Seller,protection

jckl1957 — Mon, 23 Feb 2026 15:15:35 GMT

Can you confirm that you did not send anything to the buyer, so you still have the trainers?

Has the buyer opened a case through Ebay or has the buyer just messaged you?

Re: Seller,protection

john1297576 — Mon, 23 Feb 2026 15:23:47 GMT

You say “I posted” then you say you had to tell the buyer you could not post.

Which is it? If you didn’t post what is this empty box the buyer claims he has received?

Has buyer opened a case? If so you can refund through the case. If not then you can cancel the order and refund through the drop down menu.