topic Re: restriction on account in Member To Member Support

restriction on account

bangers259 — Mon, 23 Feb 2026 11:39:21 GMT

Why does my account say

restriction when I want to buy something from Ebay?

Re: restriction on account

tommystrezures — Mon, 23 Feb 2026 11:43:12 GMT

We don't have access to your account, so you will either have to paste the message here so we can offer advice, or there could be a couple of other reasons:

Is your account set up correctly for purchases?

Is the item overseas and its prohibitied in the UK - hence the restriction?

Do you have previous unpaid strikes issued against you for non paid items? If you have more than two in the past year this could be the reason dependent on the sellers settings.

Re: restriction on account

bangers259 — Mon, 23 Feb 2026 11:46:40 GMT

I have brought of here before so I am unsure why I wint let me I have checked my inbox messages and there is nothing there.

Re: restriction on account

tommystrezures — Mon, 23 Feb 2026 11:53:39 GMT

Is it happening on all purchases or a particular item hence the message?

Re: restriction on account

bangers259 — Mon, 23 Feb 2026 11:55:05 GMT

Yes it is,but why i dont us this account a the time

Re: restriction on account

tommystrezures — Mon, 23 Feb 2026 11:59:25 GMT

Looking at your feedback, or rather lack of it, it would appear that this account may be restricted as there has been so little activity for over a year, as you state you don't use this account all the time. It may well be that eBay have put a hold on it, to protect you and everyone else eg if the account became compromised.

You may need to speak with customer services to lift any restriction if this is the case.

https://www.ebay.co.uk/help/eua?id=5190

The link I have posted above will get you a call back from customer services, and they should be able to assist you further.

Re: restriction on account

fargvs — Mon, 23 Feb 2026 12:26:24 GMT

Account unused for a long period --- worthwhile to check and update your account details including placing Banking account details on file for Managed Payments >

https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193