topic Refund Item ID: 187666830951 in Member To Member Support

Refund Item ID: 187666830951

bor-793 — Mon, 23 Feb 2026 10:03:42 GMT

Hi item is showing delivered but it was not delivered it been 8 days I was waiting and it's was showing item was sending to seller but today when I check it's was showing delivered sellers also not replying my text

Re: Refund Item ID: 187666830951

jckl1957 — Mon, 23 Feb 2026 15:26:16 GMT

If your item has not arrived, and it is after the latest estimated delivery date, you need to open an 'item not received' case.

If the tracking shows delivered, check the address you used was correct, have a good look around your property, and ask neighbours if they have your parcel.

Report that your item hasn't arrived

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

Report an item you didn't receive

Re: Refund Item ID: 187666830951

bor-793 — Mon, 23 Feb 2026 15:42:46 GMT

I already checked with my item is back to seller

Re: Refund Item ID: 187666830951

jckl1957 — Mon, 23 Feb 2026 15:44:48 GMT

So, use the link I provided and start an item not received case.

If the tracking shows the item has been returned to the seller, you should get a refund.

But you need to open a case and start the process.