topic Re: Eufy Door Bell in Member To Member Support

Eufy Door Bell

dave164141 — Sat, 21 Feb 2026 19:30:52 GMT

Hi purchased a Eufy Doorbell 23 Jul 2025 listed as New, now 384898208114 not showing my purchased item number in my search list to complain. Received an email saying out of warranty.

SKU: T8213311
Product Name: eufy Doorbell 2 Pro Black
Period: 12 months
Purchase Date: 2022-11-20
Expired Date: 2023-11-20

So is it not 1 years warranty from the Purchase date. Anker Official Shop.

Sorry if same issue posted before, cannot get on with the AI chat..

Any others had issues with this seller?

Re: Eufy Door Bell

tobiasd4 — Sat, 21 Feb 2026 19:37:52 GMT

You are too late for ebay help (30 days)

Or payment provider (120 days)

This is between you and seller.

If UK business seller, contact citizens advice.

Re: Eufy Door Bell

fargvs — Sat, 21 Feb 2026 19:39:56 GMT

Way out of time for an eBay within 30 days case and your Bank/Card Payment issuer is unlikely to help --- now between Seller /Yourself/ Maker Warranty. Seek Citizens Advice /Trading Standards advice.

Re: Eufy Door Bell

dave164141 — Sat, 21 Feb 2026 19:49:16 GMT

Thanks for replies. This after all is ebayUK and seller is down as a Business seller so don't get it. So if no luck with eBay, I will go down the route of 1973 fair trading act, Trading standards. Long road ahead then.

Thank you Dave

Re: Eufy Door Bell

john1297576 — Sat, 21 Feb 2026 21:07:50 GMT

Get advice from Citizens Advice they have contact with trading standards, and more likely to be helpful than trying to do it yourself.

Re: Eufy Door Bell

dave164141 — Sat, 21 Feb 2026 21:17:07 GMT

Thanks all, sent email to eufy uk customer support and will be shipping a replacement once mine has been received. Don't know why Anker Official Shop couldn't have done the same? Well won't be recommending/ using this seller ever again. So will be out of pocket for posting unless they send a returns label, so waiting for the returns address from them. Will post again with an update.

Br Dave