topic Re: Fault with laptop camera in Member To Member Support

Fault with laptop camera

titanedgetools — Fri, 20 Feb 2026 10:49:59 GMT

Hi I bought a laptop for £300 the seller says it was fully working, but the camera module turned out to be faulty.

john1297576 — Fri, 20 Feb 2026 10:53:29 GMT

Have you never read the money back guarantee, open a Not as described return. Seller has to provide prepaid return label.

titanedgetools — Fri, 20 Feb 2026 10:55:31 GMT

It's been more than 30 days I bought it and didn't use it straight away

titanedgetools — Fri, 20 Feb 2026 10:58:46 GMT

It's been more than 30 days

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61stephenuk — Fri, 20 Feb 2026 12:29:23 GMT

You have 30 days to open a claim with eBay or Paypal, if you used a card to pay try raising a claim with them

How long ago did you receive the laptop?

titanedgetools — Fri, 20 Feb 2026 12:30:46 GMT

Bought in November 25.

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61stephenuk — Fri, 20 Feb 2026 12:35:08 GMT

You should be in time to raise a claim with your payment provider if you paid with card as the time limit there is normally 120 days.

If you didn't use card you can contact citizens advice if it was sold by a business seller, if a private seller there is nothing you can do now.

titanedgetools — Fri, 20 Feb 2026 12:37:46 GMT

Ok cheers

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