topic How toI manually mark a returned item as dispatched ? in Member To Member Support

How toI manually mark a returned item as dispatched ?

finished_01 — Fri, 20 Feb 2026 12:04:24 GMT

I had an item to return, which I agreed with the seller and posted 'before' selecting 'return an item'. After posting, I then went into the purchased item and selected the 'return' option. I was given a barcode and shipping label that I didnt need (as I had already posted it). Now the seller can't refund me because I can mark the returned item as dispatched. Can anyone help ? Thanks

Re: How toI manually mark a returned item as dispatched ?

jckl1957 — Fri, 20 Feb 2026 12:24:05 GMT

I would contact Ebay Customer Services - use the link below to get a callback - and ask them to change the tracking details in your open return case.

https://www.ebay.co.uk/help/eua?id=5190

Re: How toI manually mark a returned item as dispatched ?

finished_01 — Fri, 20 Feb 2026 13:38:18 GMT

thank you. ebay customer services called me back. i think this should bs resolved shortly