topic Re: Voucher in Member To Member Support

Voucher

077siobhan74 — Thu, 19 Feb 2026 19:43:48 GMT

I recently sold a game card voucher

the buyer asked could I send the code via message after they paid, which I did

however eBay won’t pay out as they are waiting for “delivery” notification in the post

can anyone advise how to rectify this please?

Re: Voucher

john1297576 — Thu, 19 Feb 2026 22:28:01 GMT

Very unwise, do not be surprised if buyer opens a not received case and you will have to refund as you have no proof of delivery.

Re: Voucher

red_magpie — Fri, 20 Feb 2026 08:36:15 GMT

eBay will eventually release your payment.

Digital delivery of codes etc. is not allowed on eBay - proof of physical delivery is required to protect the seller. Without this, all the buyer has to do is use eBay's money back guarantee and claim not to have received the voucher.

Some buyers will exploit any mistake by the seller to get something for nothing. We've even had sellers who showed a picture of the voucher code in the advert, only to find - surprise, surprise! - that someone unknown had used it to redeem the voucher while it was still for sale!

Re: Voucher

077siobhan74 — Fri, 20 Feb 2026 09:22:46 GMT

Thank you for replying, I feel silly now at having sent the code to the buyer
As for the postage status, do I cancel the order?
As eBay is sending me reminders to post it
If I cancel the order and just take a loss on it?

Sent from Outlook for iOS<>

Re: Voucher

*guinevere* — Fri, 20 Feb 2026 09:26:30 GMT

No, don't cancel.

Your buyer may be perfectly honest and you will get your payout as advised by @red_magpie .

Just bear in mind for future reference if you sell any more vouchers.