topic Re: Cancelling in Member To Member Support

Cancelling

wabu6186 — Thu, 19 Feb 2026 19:07:13 GMT

Hi,

I sold something for the first time and I couldn't arrange for the buyer to collect.

If I go through the process of cancelling the item, it is asking me to refund the buyer £80.00, but I haven't had payment yet and I will not get payment unless I scan the buyers QR code which I can not do now because they are not collecting it.

What do I do?

Thanks,

Wayne.

Re: Cancelling

jckl1957 — Thu, 19 Feb 2026 19:18:09 GMT

You will have to cancel and refund.

After you refund, the buyer's payment will be released so you will be out of pocket for a short while.

Re: Cancelling

*guinevere* — Thu, 19 Feb 2026 19:19:28 GMT

sorry, wrong thread

Re: Cancelling

fargvs — Thu, 19 Feb 2026 19:26:04 GMT

Hopefully you have signed up for Managed Payments ? --- cancel as problem with Buyers Address and consider putting a Postal option on your current listing/s.