https://community.ebay.co.uk/t5/Member-To-Member-Support/Neutral-Feedback-but-was-buyer-error/m-p/8000094#M342298 <P>Send buyer a. opybof their order, and a feedback revision request&nbsp;<A href="https://www.ebay.co.uk/help/buying/leaving-feedback-sellers/handling-feedback-disputes-sellers?id=4030&amp;st=3&amp;pos=3&amp;query=Handling%20feedback%20disputes%20with%20sellers&amp;intent=feedback%20revision&amp;lucenceai=lucenceai&amp;docId=HELP1053" target="_blank">https://www.ebay.co.uk/help/buying/leaving-feedback-sellers/handling-feedback-disputes-sellers?id=4030&amp;st=3&amp;pos=3&amp;query=Handling%20feedback%20disputes%20with%20sellers&amp;intent=feedback%20revision&amp;lucenceai=lucenceai&amp;docId=HELP1053</A></P> Wed, 18 Feb 2026 15:23:10 GMT john1297576 2026-02-18T15:23:10Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Neutral-Feedback-but-was-buyer-error/m-p/8000087#M342296 <P>I have just received neutral feedback from a buyer who claims they ordered pencils with the name 'Isabella' and were sent 'Isabelle'.</P><P>&nbsp;</P><P>It is clear on the order details that they actually ordered 'Isabelle' and I have sent exactly what they ordered.</P><P>&nbsp;</P><P>My request for feedback removal has not been approved with the reason being that the item was not as described.&nbsp; This is not correct and it is the buyer that has made a mistake.</P><P>&nbsp;</P><P>What can I do to get this unfair feedback removed.</P> Wed, 18 Feb 2026 15:18:38 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Neutral-Feedback-but-was-buyer-error/m-p/8000087#M342296 babybitz08 2026-02-18T15:18:38Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Neutral-Feedback-but-was-buyer-error/m-p/8000094#M342298 <P>Send buyer a. opybof their order, and a feedback revision request&nbsp;<A href="https://www.ebay.co.uk/help/buying/leaving-feedback-sellers/handling-feedback-disputes-sellers?id=4030&amp;st=3&amp;pos=3&amp;query=Handling%20feedback%20disputes%20with%20sellers&amp;intent=feedback%20revision&amp;lucenceai=lucenceai&amp;docId=HELP1053" target="_blank">https://www.ebay.co.uk/help/buying/leaving-feedback-sellers/handling-feedback-disputes-sellers?id=4030&amp;st=3&amp;pos=3&amp;query=Handling%20feedback%20disputes%20with%20sellers&amp;intent=feedback%20revision&amp;lucenceai=lucenceai&amp;docId=HELP1053</A></P> Wed, 18 Feb 2026 15:23:10 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Neutral-Feedback-but-was-buyer-error/m-p/8000094#M342298 john1297576 2026-02-18T15:23:10Z