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5750hilary — Tue, 17 Feb 2026 13:41:25 GMT

Hi made a purchase on eBay with my credit card when I got the item it was out of date .I contacted the seller and she promised a refund and I had to just bin the item .The refund didn’t arrive as supposed problems with her bank . Then a partial refund offered and request for my email address to pay the rest to my pay pal . Over two weeks had past at this point and I wasn’t happy sharing my email address so informed eBay of dispute . They have then told me to return item and they will action refund but I binned it .Can anyone help or advise me please ?

Re: Return

tressygirl — Tue, 17 Feb 2026 13:47:24 GMT

I am sorry, but you have gone about this, totally the wrong way ,as you were entitled to a full refund, but only when following the rules for return of a faulty item, under eBay's 30 day MBG Money Back Guarantee policy.

You should not have binned the item.

When receiving an item not as described you have 30 days in which to open a case and the seller has 3 days to fully refund you or send a return label for the item's return. They are entitled to receive their item back.

On return they had 48 hours to refund or or eBay step in on escalation, and force the refund.

You did not follow the above, so eBay cannot help you here. Try your payment provider, see if they can help with your refund.

Read about eBay's 30 day MBG it can save you a lot of money and time when buying on eBay. It's written on every listing, and on the link below.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@5750hilary

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