topic Re: Item sold was missing from envelope in Member To Member Support

Item sold was missing from envelope

cegj2009 — Tue, 17 Feb 2026 12:25:07 GMT

Hi I received an email with photos from a buyer saying the envelope was opened and the stamps I had sold her were missing, I have refunded her money but how do I claim against Evri please, never had this happen before?

Thanks Celeste

Re: Item sold was missing from envelope

**peaseblossom** — Tue, 17 Feb 2026 13:05:54 GMT

Assuming you used Simple Delivery if the buyer had opened a return using "item damaged in delivery" as the reason eBay would have issued the refund themselves and you keep the original payment. Buyer is not required to return the item/damaged packaging.

There's nothing you can do now you'vre refunded as the postage is managed by eBay, but something to bear in mind in future. The same applies for loss in transit.

Re: Item sold was missing from envelope

cegj2009 — Tue, 17 Feb 2026 13:10:36 GMT

Aww thank you, first time this has happened!

Celeste Junnor