topic Re: Return Item in Member To Member Support

Return Item

weirdvisions — Mon, 16 Feb 2026 20:29:05 GMT

Hello All I purchased a item which after testing was faulty I spoke to the seller who said he would accept a return but I accidently pressed that it was damaged in transit since the seller said it was working before I should have just said it was defective now it says that I have to take photos of the packaging and damage is there any way to reset the why you are returning it Thanks

Re: Return Item

**peaseblossom** — Mon, 16 Feb 2026 20:51:53 GMT

If the seller says it was working maybe it was damaged in transit. It wouldn't necessarily be visible. If you do want to change reason you'd have to contact ebay.

Re: Return Item

weirdvisions — Mon, 16 Feb 2026 21:06:02 GMT

Hello I tried to do it with the automated assistant who took me in circles and if them to contact me they use my mobile number and where I live cell reception is non existent is there a number I can phone them

Re: Return Item

**peaseblossom** — Mon, 16 Feb 2026 21:15:02 GMT

We only have the callback request:

https://www.ebay.co.uk/help/eua?id=5190

Re: Return Item

weirdvisions — Mon, 16 Feb 2026 21:55:32 GMT

Waited for a callback twice but never rang something to do with the rubbish coverage checked my phone number and double checked it can they phone a home phone?

Re: Return Item

**peaseblossom** — Mon, 16 Feb 2026 22:25:04 GMT

I can't see why not. Make sure it's on your contact details. And it might help to remove your mobile number temporarily. Here's a direct link if you need it:

https://accountsettings.ebay.co.uk/profile

Re: Return Item

weirdvisions — Fri, 20 Feb 2026 03:01:15 GMT

I ended up giving up there is no answer to this corundum eBay could not get me on the mobile due to bad reception ended up using the damaged in transit option and taking photos of bubble wrap it was posted in Thank you to all the Guys and Gals in the community.