topic Re: Contact number for eBay in Member To Member Support

Contact number for eBay

gus50058 — Mon, 16 Feb 2026 20:24:13 GMT

I need to return something because it was incorrectly supplied. I do not have a printer and the item is to big to go in the post box.

Re: Contact number for eBay

jckl1957 — Mon, 16 Feb 2026 20:32:33 GMT

You need to start the return process by opening a case stating you want to return the item and why. Even for a large item, this is where you need to start.

Open a return request

To request a return, select the item you want to send back from your recent purchases above, or use the button below. You can also start a return request from your Purchases in My eBay.

Start a return - opens in new window or tab

Re: Contact number for eBay

gus50058 — Mon, 16 Feb 2026 20:37:36 GMT

Yes, but it only gives me two options to return it.
The first is for a pick up by royal mail, but I need to print out the
return label..... I do not have a printer.
The second option is to put it in one of their boxes and it's too big to go
in them.

I really want to just speak to a real person!!

Re: Contact number for eBay

tobiasd4 — Mon, 16 Feb 2026 20:44:29 GMT

Once you opened ebay case, they will supply QR code.

You show this code,usually on your phone, at PO, they will print label.

Re: Contact number for eBay

john1297576 — Mon, 16 Feb 2026 20:45:06 GMT

Speaking to a real person will not help, you have to follow procedure. Can you not return in the original packaging?

Re: Contact number for eBay

gus50058 — Mon, 16 Feb 2026 20:48:36 GMT

Ok, thanks, I'll see if I can get a QR code.

Re: Contact number for eBay

gus50058 — Mon, 16 Feb 2026 20:49:36 GMT

It's in its original packaging. It's just that the company won't come and
get it.!!