topic Item damaged in Member To Member Support https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-damaged/m-p/7999229#M341992 <P>I bought an vinyl record it is still in the plastic but it has visible damage to it this wouldn't be that big a deal only it was £160 I paid for buyers protection. I contacted the seller they said it was in mint condition when they despatched it and sent photos and said it must have been damaged in transit however the external package has no visible damage to it. The sellers photos they posted, in fairness aren't actually close enough or in enough detail to make any direct comparison at the points of damage, how to I go about getting my money back if I paid for buyers protection&nbsp;</P><P>&nbsp;</P><P> </P> Mon, 16 Feb 2026 17:26:02 GMT georo49 2026-02-16T17:26:02Z Item damaged https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-damaged/m-p/7999229#M341992 <P>I bought an vinyl record it is still in the plastic but it has visible damage to it this wouldn't be that big a deal only it was £160 I paid for buyers protection. I contacted the seller they said it was in mint condition when they despatched it and sent photos and said it must have been damaged in transit however the external package has no visible damage to it. The sellers photos they posted, in fairness aren't actually close enough or in enough detail to make any direct comparison at the points of damage, how to I go about getting my money back if I paid for buyers protection&nbsp;</P><P>&nbsp;</P><P> </P> Mon, 16 Feb 2026 17:26:02 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-damaged/m-p/7999229#M341992 georo49 2026-02-16T17:26:02Z Re: Item damaged https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-damaged/m-p/7999231#M341993 <P>open a not as described case -</P> <P><A href="https://resolutioncentre.ebay.co.uk/" target="_blank">https://resolutioncentre.ebay.co.uk/</A></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 16 Feb 2026 17:30:17 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-damaged/m-p/7999231#M341993 plpmr 2026-02-16T17:30:17Z