topic Re: Custom Message when Buyer checks out in Member To Member Support

Custom Message when Buyer checks out

contourblinds — Thu, 12 Feb 2026 00:22:05 GMT

Can anyone show me how to set up a custom message for a customer when they check out.

Thanks in advance

Re: Custom Message when Buyer checks out

kat@ebay — Fri, 13 Feb 2026 14:14:12 GMT

Thank you for your post.

There isn't a way to customise messages when buyers check out. They get an automatic order confirmation email. You can check your account settings> selling> manage communication with buyers to see available options.

Thank you,

Kat

Re: Custom Message when Buyer checks out

contourblinds — Mon, 16 Feb 2026 15:32:00 GMT

Thanks Kat.

This is what I got. "Buyer checks out. "The order confirmation email thanks your buyer for their purchase and tells them where to go to find details about their purchase."

Another question??

Can I bulk edit the following?

Item disclosures

Product manufacturer

Product documents

Product safety information

Regards,

Jackson

Re: Custom Message when Buyer checks out

kat@ebay — Mon, 16 Feb 2026 16:54:45 GMT

Hi @contourblinds ,

Thank you for your reply.

Yes that order confirmation email doesn't allow it to be customised.

For adding safety information to listings in bulk please see the details on the help page here

Thank you,

Kat