topic Re: refund won't work in Member To Member Support

refund won't work

tiflippanc_0 — Sun, 15 Feb 2026 03:22:45 GMT

I'm trying to refund a buyer, but it says "Your refund did not go through. Please add a payment method to refund the buyer." But I don't know how to do that.

Re: refund won't work

tressygirl — Sun, 15 Feb 2026 04:27:07 GMT

Add your payment methods here, preferably use a laptop / PC and not the app to do this:

https://ppcapp.ebay.co.uk/myppc/wallet/list

@tiflippanc_0

Re: refund won't work

tiflippanc_0 — Sun, 15 Feb 2026 05:26:03 GMT

I went there and gave them my card number etc, though I know they had it already because I just bought something on eBay with it, but it still won't work. When I try to refund it says "Please add a payment option" and if I click on that nothing happens to allow me to add an option. So then I try to refund and it says "Your refund did not go through. Please add a payment option to refund the buyer."

Re: refund won't work

tressygirl — Sun, 15 Feb 2026 06:40:46 GMT

You need to contact Customer Services, they have full access to your account and can help you here.

It's an automated service now, so wait until 9 a.m. when lines open for live agents, and hopefully you'll get Dublin to answer.

Contact them with the link below, for a Call Back.

https://www.ebay.co.uk/help/eua?id=5190

@tiflippanc_0