topic Re: Missing Parts and Simply Delivery in Member To Member Support

Missing Parts and Simply Delivery

zedx128k — Sat, 14 Feb 2026 21:54:30 GMT

Hello,

Apologies in advance if this has already been answered but I posted an item to a buyer via simply delivery and they reported that the package arrived torn open and items in the package were missing. They messaged me to advise me of this and I said to raise a case their end as I could not do so on my end.

They've raised a case eBay have said that I can either offer a full or partial refund or wait and eBay will resolve...but does this mean if I issue a refund then it comes out of my funds? I thought if courier damages the package then I was covered by Simply Delivery? Is there a way to ask eBay to review without waiting for the response time to expire?

Thanks in advance!

Re: Missing Parts and Simply Delivery

**peaseblossom** — Sat, 14 Feb 2026 22:15:50 GMT

To be covered by SD buyer has to open a return using "Item damaged in delivery".

Re: Missing Parts and Simply Delivery

zedx128k — Sat, 14 Feb 2026 22:32:22 GMT

Thank you for such a prompt response! So I just need the buyer to re-submit as 'item damaged in delivery'?

Thanks again.

Re: Missing Parts and Simply Delivery

papso22 — Sun, 15 Feb 2026 00:32:44 GMT

Your buyer has already opened a case using the wrong reason. They can't change it but ebay might if they ask. There is no incentive for the buyer to help you though.

If they close it they can't open another one, you just get one go.