topic Re: Leaking battery, buyer request replacement in Member To Member Support

Leaking battery, buyer request replacement

mad4dog2 — Sat, 14 Feb 2026 13:05:14 GMT

I sold an Air wick auto freshener that I bought from new. Never opened.

The buyer has contacted me asking for a replacement as the batteries leaked and now will not spray.

The buyer sent photos showing the batteries had leaked.

I don't accept returns but is this considered a faulty item and do I have to issue a refund/replacement?

Re: Leaking battery, buyer request replacement

**peaseblossom** — Sat, 14 Feb 2026 13:14:21 GMT

Sellers can only refuse "change of mind" returns. If it was damaged in transit and you used Simple Delivery ask the buyer to open a return using "item damaged in delivery" as the reason. Then eBay will issue the refund themselves and you keep the original payment. They will not be required to return the item.

Re: Leaking battery, buyer request replacement

mad4dog2 — Sat, 14 Feb 2026 13:23:05 GMT

Thankyou, will contact the buyer and ask them to request a return using damaged in transit as the reason