topic Re: it has stopped working after 4 months in Member To Member Support

it has stopped working after 4 months

hiretool — Sat, 14 Feb 2026 12:19:53 GMT

I purchased a trail camera in October 2025. It has now stopped working. Have contacted seller twice with no response. Does anyone no how to get ebay involved. Thanks

Re: it has stopped working after 4 months

tressygirl — Sat, 14 Feb 2026 12:21:40 GMT

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund. Most payment providers offer a 120 day payment protection policy, are you in time to claim there? 4 months is borderline.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@hiretool

Re: it has stopped working after 4 months

hiretool — Sun, 15 Feb 2026 17:49:53 GMT

The seller had buyers protection, which in fact it looks like a waste of time having. Seller not even had descencey to reply to emails

Re: it has stopped working after 4 months

*vyolla* — Sun, 15 Feb 2026 18:02:11 GMT

@hiretool wrote:

The seller had buyers protection, which in fact it looks like a waste of time having. Seller not even had descencey to reply to emails

You had Buyer Protection but, as explained, any issues have to be addressed within 30 days.