topic return of ring under authentication programme in Member To Member Support

return of ring under authentication programme

pridenjoyted — Fri, 13 Feb 2026 19:09:33 GMT

Hi I have had an authentication failure/item returned because it didn't match description.I mistakingly declared that it was hallmarked rather than stamped 750. what is the best way forward, the buyer is still interested if relisted with correct info

Re: return of ring under authentication programme

*vyolla* — Fri, 13 Feb 2026 19:15:58 GMT

I can't see why you wouldn't be able to relist it with the correct information in specifics and description.

Re: return of ring under authentication programme

red_magpie — Fri, 13 Feb 2026 19:16:14 GMT

You could relist it as a "buy now" at a price agreed with the buyer, and message them immediately with the item number so they can hopefully buy it before anyone else does.

Re: return of ring under authentication programme

jckl1957 — Fri, 13 Feb 2026 19:28:33 GMT

You need to check ebay's jewellery policy - all gold jewellery sold on the site has to have full UK hallmarks, even if it doesn't qualify for authentication.

Essentially, any jewellery sent to the authenticators has to follow the jewellery policy rules.

You can follow rhe links and read all the details, but I have copied and pasted the key parts.

I know there is lots of jewellery for sale and sold on the site which is not hallmarked, but anything sent to the authenticators has to follow the jewellery policy to the letter.

You can send items away to be hallmarked - it is not as difficult or expensive as you might think.

https://www.ebay.co.uk/help/selling/selling-tools/selling-authenticity-guarantee?id=4644&st=3&pos=3&query=Selling%20with%20Authenticity%20Guarantee&intent=authentication&lucenceai=lucenceai&docId=HELP1344

All jewellery listed on eBay must comply with our Jewellery policy.

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/jewellery-precious-metals-loose-beads-policy?id=4280

Items must meet the requirements of the Hallmarking Act 1973 - opens in new window or tab. For more information on hallmarking, please see the Hallmarking Guidance Notes from the Assay Offices of Great Britain - opens in new window or tab
To ensure that you meet any obligations under the Hallmarking Act 1973, where applicable, you should add this notice on hallmarks - opens in new window or tab as an image to your listing

Re: return of ring under authentication programme

pridenjoyted — Sat, 14 Feb 2026 07:09:25 GMT

Thank-you for your reply, this is what I had in mind.