topic Re: Refund for sellers in Member To Member Support

Refund for sellers

straightupoldies — Wed, 11 Feb 2026 14:22:28 GMT

Buyer bought a hand wash coogi style jumper in excellent condition he put it in wash machine and damaged it causing it to rip . Dont know how he's manage to do that but he sent a message to me on ebay demanded a refund . Obviously I have no option to refund him what rights do I have please ive sold around 30 items have 100% feedback don't think im top rated seller . Please help

Re: Refund for sellers

*vyolla* — Wed, 11 Feb 2026 14:25:58 GMT

@straightupoldies wrote:

he put it in wash machine and damaged it causing it to rip .

Do you have a message from him confirming this?

Re: Refund for sellers

straightupoldies — Wed, 11 Feb 2026 14:27:36 GMT

Yes

Re: Refund for sellers

*vyolla* — Wed, 11 Feb 2026 14:28:44 GMT

What does the message say, can you post the main body of it here, leaving out any personal info?

Has he opened a return yet?

Re: Refund for sellers

straightupoldies — Wed, 11 Feb 2026 14:41:58 GMT

he sent me a message saying this

Re: Refund for sellers

straightupoldies — Wed, 11 Feb 2026 14:44:17 GMT

excellent condition before pics

Re: Refund for sellers

*vyolla* — Wed, 11 Feb 2026 14:58:47 GMT

Does the care label say that it can be washed on a wool cycle?

If it does, and it's not handwash only, then you will have to accept the return.

Re: Refund for sellers

straightupoldies — Wed, 11 Feb 2026 15:02:36 GMT

I've accepted return but I receive it damage which he did himself dont I
get any protection

Re: Refund for sellers

red_magpie — Wed, 11 Feb 2026 15:17:00 GMT

You didn't help things by describing it as a knitted wool jumper, but stating that the material is 100% Mercerised Cotton. Mercerised Cotton can be machine washed so it's understandable that your buyer put it in a washing machine.

If the washing instructions say that it should be hand washed only it's a pity that you didn't include a photo, or at least state this in the description.

It's up to your buyer now to open a case under eBay's money back guarantee. How eBay will decide the case is up to them.

Re: Refund for sellers

straightupoldies — Wed, 11 Feb 2026 15:21:36 GMT

I never stated that were you getting cotton from ? It says 100% wool

Re: Refund for sellers

john1297576 — Wed, 11 Feb 2026 16:35:39 GMT

This is what google says -

The signature COOGI sweater is a bold and colorful pattern - back in stock. This iconic andThe signature COOGI sweater is a bold and colorful pattern - back in stock. This iconic and famous sweater drops in very limited supply. Knit in 100% mercerized cotton, the crew neck features detailed fabric composition by COOGI's custom knitting machines.famous sweater drops in very limited supply.