topic Evri taking over a month in Member To Member Support

Evri taking over a month

herezjohny — Tue, 10 Feb 2026 18:00:47 GMT

Hello,

I won a few items from the same seller. Using Evri which I hate using. The tracking started on the 5th January, it is now the 10th Febuary, last update was the 29th January. Will eBay do anything to get my money back since its technically saying it will arrive? They have said on their online bot chat that is nothing happens till the 15th, they will step in.

Re: Evri taking over a month

tobiasd4 — Tue, 10 Feb 2026 18:03:12 GMT

You can open item not received case 1 day after estimated delivery date.

Escalate on day 4.

Delivery date can't change from that shown on item in purchase history.

Re: Evri taking over a month

jckl1957 — Tue, 10 Feb 2026 18:03:53 GMT

What is the latest estimated delivery date? You need to look at the email you got from Ebay when you paid.

Have you opened a case saying you have not received your items?