topic Re: Deayed collecton in Member To Member Support

Deayed collecton

keithc288 — Tue, 10 Feb 2026 13:34:39 GMT

Hi I sold an item in June 2025. collection only. Buyer paid 8 July but has not collected (feb 2026) he has now decided to collect but I cant see the item in my sold items to update with collection code. How can I update collection info?

Re: Deayed collecton

**peaseblossom** — Tue, 10 Feb 2026 13:36:18 GMT

It's way too late to do anything via ebay's system. You just have to arrange collection between you.

Re: Deayed collecton

keithc288 — Tue, 10 Feb 2026 13:44:19 GMT

Hi, thanks, I am concerned that if I release the item without updating the collection code the buyer could claim that he hasn't received them?

Re: Deayed collecton

**peaseblossom** — Tue, 10 Feb 2026 13:48:47 GMT

eBay only allow 30 days for claims. Banks etc. only allow 120 days. So they're out of time to get their money back. If they wanted a refund you'd have to issue as a payment.

You should be able to find the item on your sold list by choosing "Last year" in the period box, top right of list.