topic Re: Get refund for product after 2 year in Member To Member Support

Get refund for product after 2 year

barrydigger53 — Mon, 09 Feb 2026 15:27:38 GMT

I bought a kitchen tap in January 2014 and in description it says it has 5 year warranty. Problem is that part of tap has broken off. I have contacted seller with details and got no reply. What can i do?

Re: Get refund for product after 2 year

tressygirl — Mon, 09 Feb 2026 15:30:46 GMT

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

You are too late to claim from eBay and also from your payment provider, there's usually a 120 day policy protection there.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@barrydigger53

Re: Get refund for product after 2 year

barrydigger53 — Mon, 09 Feb 2026 16:22:36 GMT

Thank you

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Re: Get refund for product after 2 year

tressygirl — Mon, 09 Feb 2026 16:25:27 GMT

You're welcome ! 🤗

@barrydigger53

Re: Get refund for product after 2 year

*vyolla* — Mon, 09 Feb 2026 18:05:10 GMT

@barrydigger53 wrote:

I bought a kitchen tap in January 2014 and in description it says it has 5 year warranty. Problem is that part of tap has broken off. I have contacted seller with details and got no reply. What can i do?

Wouldn't the 5 year warranty have expired in 2019?

Re: Get refund for product after 2 year

barrydigger53 — Mon, 09 Feb 2026 18:12:36 GMT

Typo mistake meant 2024

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